Privacy Policy

At Glassbrain, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using Glassbrain, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our debugging and observability services
• To process transactions and manage your subscription
• To send you service-related communications, including security alerts and account notifications
• To respond to your requests, questions, and support inquiries
• To analyze usage patterns and optimize platform performance
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. Data Storage and Security

Your data is stored securely using Supabase as our database provider and Vercel as our hosting platform. Both providers maintain industry-standard security certifications and practices.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services to operate Glassbrain:

• Stripe - for payment processing. Stripe handles your payment information directly; we do not store your credit card details on our servers.
• Resend - for transactional emails such as account verification, password resets, and billing notifications.
• Vercel - for application hosting and edge network delivery.
• Supabase - for database storage and authentication services.

Each of these providers has their own privacy policy governing the use of your information. We encourage you to review their policies.

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our platform. These include:

• Essential cookies - required for authentication and core platform functionality.
• Analytics cookies - help us understand usage patterns and improve the service.

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of the platform.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access - you can request a copy of the personal data we hold about you.
• Right to Deletion - you can request that we delete your personal data, subject to certain legal exceptions.
• Right to Portability - you can request your data in a structured, machine-readable format.
• Right to Rectification - you can request correction of inaccurate personal data.
• Right to Opt Out - you can opt out of non-essential data processing and marketing communications.

To exercise any of these rights, please contact us at privacy@glassbrain.dev. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes. Trace data is retained according to your subscription plan limits and is deleted upon account termination.

8. Children's Privacy

Glassbrain is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@glassbrain.dev.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Glassbrain after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: